# Troubleshooting

## Preview Generation Issues

#### **Preview fails after payment**

If you pay for a preview and it fails to generate:

* The system will retry automatically
* No action is required from you

If the preview continues to fail after retries, please contact MeshZEUS customer support for assistance. In most cases, support will issue you with a [bonus code](/printer/bonus-codes.md) to try again.

#### **NSFW or restricted content**

If your prompt is flagged as NSFW or restricted:

* The preview will not be generated
* You will be prompted to submit a new prompt

In this case, no preview is created. Revise your prompt and try again.

## Mesh Generation Issues

If you pay to generate a mesh and the process fails, please contact MeshZEUS support.

Mesh generation includes creation, upload, and delivery, so failures must be handled manually by support. In most cases, support will issue you with a [bonus code](/printer/bonus-codes.md) to try again.

## Viewing Your Creations

At any time, you can log in to your MeshZEUS account to view:

* All generated previews
* Completed mesh generations

This includes creations made through the in-world printer in Second Life.

## Session timed out

If you do not submit your prompt, make payment or choose a menu item within 60 seconds, your session will time out - so others can use the MeshZEUS 3D Printer.

Do not worry though, your creations (previews and generations) are saved into your MeshZEUS online account. If you don't have an account, your generations will appear after you create one.

## Something else?

If you need further help, reach out to [Alexander Pixels](https://platform.openai.com/docs/guides/error-codes#api-errors) in-world for support with your printer!


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